On this page
Your situation
Customers call to ask whether a medicine is available, photos of prescriptions arrive by messaging app, the CCTV does not always have its notice, and complaints get lost at the counter.
What the tools include
- A clear website: opening hours, on-call duty, services, contact.
- Supervised prescription orders, within the framework set by the Order.
- CCTV notices ready to display.
- A newsletter with consent, if you want one.
- Complaint handling and tracking.
- Information notice in French and Arabic.
What the texts say
- Law 09-08: customer data and CCTV images are personal data; health data is sensitive data (art. 21).
- CNDP deliberations (28/11/2025): D-940 for newsletters (simplified declaration); for CCTV, check the model that applies outside healthcare establishments.
- The Order of Pharmacists' rules on communication apply: we design the site with you within that framework.
What we do not do
No online sale of medicines; no advertising contrary to the Order's rules; no legal advice.
Next step
Tell us about your pharmacy and what your customers need to be able to do online: we reply with a written scope and price. See also what every portal includes.
Related domains
Further reading
- 5 min read
Solutions
Websites and portals you own - 4 min read
- 5 min read
Data protection
Law 09-08: the complete guide - 4 min read
Frequently asked questions
Are online orders allowed?
This must be checked with the Order of Pharmacists before anything goes online. We design the tool with you within the framework the Order sets.
What notice is needed for CCTV?
A visible sign that informs the people filmed and states their rights. Check the CNDP deliberation that applies to your CCTV.
Can we send a newsletter to customers?
Yes, with voluntary sign-up, an unsubscribe link and the simplified declaration provided for by deliberation D-940.
Where is it hosted?
In your name, with a hosting provider chosen with you; a Moroccan option is always offered, and the choice is documented.
What does it cost?
The price is stated, tax included, in a written quote before any commitment.